Refund & Return Policy

You can request a return or refund for eligible products purchased from Global Ayucare, subject to the terms of this Return & Refund Policy.

Return Eligibility

Returns and refunds are accepted only for new products that are received in defective or damaged condition.

To be eligible for a return or refund:

  • The product must be new and defective or damaged when received.

  • You must contact Global Ayucare within 48 hours of delivery to report the issue. This 48-hour period is for reporting any defect or damage after receiving the product.

  • Once the defect or damage has been reported, the return process must be completed within 30 days of the original delivery date.

  • You may be required to provide clear photos or videos showing the defect or damage.

  • The product must be returned in its original packaging, along with all included items, where applicable.

  • The product must not have been used, opened, altered, or damaged after delivery.

Non-Returnable Products

Returns, refunds, or exchanges are not accepted for products that are:

  • Opened or used after delivery.

  • Returned because you changed your mind or no longer want the product.

  • Returned due to incorrect product selection or personal preference.

  • Damaged after delivery due to improper handling or use.

  • Not reported to Global Ayucare within 48 hours of delivery.

How to Request a Return

If you receive a defective or damaged product, contact Global Ayucare within 48 hours of delivery with your order details and clear photographs or videos showing the issue.

After reviewing the request, we will confirm whether the product qualifies for a return.

If approved, you will receive instructions for returning the product. Please pack the product securely and return it according to the instructions provided by Global Ayucare. The approved return must be completed within 30 days of the original delivery date.

Return Shipping

If the product is confirmed to be defective or damaged when received, Global Ayucare will be responsible for the applicable return shipping cost, subject to prior approval.

Do not return any product without contacting us first.

Refunds

Once the returned product is received and inspected, we will process the refund if the product meets the eligibility requirements.

Approved refunds will be processed within 7 working days after the returned product has been received and verified.

The refund will be issued to the original payment method, where applicable.

Replacement

Where available, Global Ayucare may offer a replacement for a defective or damaged product instead of a refund.

Replacement availability depends on product stock and the specific circumstances of the case.

Important

Global Ayucare does not accept returns or refunds for products that are not defective or damaged when received.

Please note: Defects or damage must be reported within 48 hours of delivery, and any approved return must be completed within 30 days of the original delivery date.

By placing an order with Global Ayucare, you acknowledge and agree to the terms of this Refund & Return Policy.